• This document is an electronic record in terms of the Information Technology Act, 2000, and rules there under as applicable and the amended provision pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of our Android App-based platform Rapidbox.

About Rapidbox: RapidBox is a "Direct to Customer" Brand focussed on the Affordable Fashion Space and operated by Trusource Technology Private Limited having its registered office address at "Survey no. 111/3,111/5,111/1,111/7, 111/2, Budhihal Village, Kasaba hobli, Nelamangala, Bangalore Rural - 562123".

Your use of the Rapidbox and services and tools are governed by the following terms and conditions ("Terms of Use") including the applicable policies which are incorporated herein by way of reference.

• Wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Rapidbox Platform by providing Registration Data while registering on the Rapidbox Application on Android or iOS phones as Registered User.
• The term "Rapidbox","We","Us","Our","App"or "Platform"shall mean Trusource technology private limited and its affiliates.

When You use any of the services provided by Us through Rapidbox, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Rapidbox following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Rapidbox. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Rapidbox Policies including but not limited to Privacy Policy as amended from time to time.

1. User Account, Password, and Security:

If You use the Rapidbox, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current, or incomplete, We shall have the right to indefinitely suspend or terminate or block access to your membership on the Rapidbox. You agree to

• immediately notify Rapidbox of any unauthorized use/breach of your password or account and
• ensure that you exit from your account at the end of each session.
2. Services Offered:

Rapidbox provides a number of Internet-based services through Rapidbox. One such Service enables Users to purchase original merchandise such as footwear, clothing, and accessories at factory price. The Products can be purchased through Rapidbox through various methods of payment offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. (which are found on the FAQ tab at the bottom panel of www.Rapidboxapp.com and all of which are incorporated here by reference). In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product or product page. You as user are requested to go through such product specifications at the time of purchase to avoid post-purchase discrepancies. While trying our best to ensure the correctness of the information, Rapidbox does not warrant that Product description or other content on the platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

3. User Conduct and Rules on the Platform:

You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:

• You shall not host, display, upload, modify, publish, transmit, update or share any information which:
• is misleading in any way;
• belongs to another person and to which You do not have any right to;
• is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
• involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
• promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
• infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity;
• contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
• provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
• contains video, photographs, or images of another person (with a minor or an adult).
• tries to gain unauthorized access or exceeds the scope of authorized access to the platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
• interferes with another USER's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services;
• infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products. In all such cases, the Platform is indemnified by you and you as User shall be solely responsible for any litigation or arbitration proceedings.
• violates any law for the time being in force;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
• shall not be false, inaccurate or misleading;
• shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;
• You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
• You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
• You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
• From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.
• You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us.
• The Content posted does not necessarily reflect the Platform's views. In no event shall we assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
• Rapidbox hereby disclaims any guarantees of exactness as to the finish, appearance, size, color etc., of the final Product as ordered by the User. Rapidbox Returns Policy offers You the option to return items purchased on the platform within 30 days of the receipt only in case of the product not working or in case of defect. Please refer to the section "Return Policy".
4. Contents Posted on the platform:

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party user generated content and the platform has no control over such third party user generated content as we are a marketplace intermediary for the purposes of this Terms of Use. Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content you provide.

You may use information on the products and services purposely made available on the Platform for downloading, provided that You

1. do not remove any proprietary notice language in all copies of such documents,
2. use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
3. make no modifications to any such information, and
4. do not make any additional representations or warranties relating to such documents.
5. Privacy:

We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected as defined under the Information Technology Act, 2000 and Rules there under. We may share personal information with our other corporate entities and affiliates.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. We have developed this Privacy Policy to protect Your personal/financial information and keep it confidential. By visiting Our Platform, you are accepting and consenting to the practices described in this Privacy Policies. The following Privacy

Policy and Cookie Policy outlines the information we may process and how we may use that information to better serve you while using our Platform.

• Correspondence Information.

Following are the various Correspondence Information which You provide when You access/register for Our Service includes:

• Children under the age of 18: Use of the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Platform as a Buyer or Seller and shall not transact on or use the same. As a minor if you wish to use or transact on Platform, such use or transaction may be made by your legal guardian or parents.
• Personal Information: name, gender, age, images, contact/ postal address, telephone, email id, nationality and content.
• Business information : shipping and billing address, registered entity name, VAT details, Cheque submission for payments, nature of business , details and location of shop and your customers
• Financial Information: credit/ debit card details including card number and expiry date in encrypted form, details for net banking services and Wallet services. Please be advised that Platform ensures the highest degree of data security, while encrypting as per the guidelines specified by Payment Cards Industry Data Security Standard (PCI DSS).
• Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. We maintain this securely. However, your transactions details may be preserved by the platform for purposes of tax or regulatory compliance.
• Transactional Information: Order ID, transactional history (other than banking details) about your e-commerce activities on our platform.
• User IDs: Your usernames, passwords, email addresses, contacts, account including third-party accounts and other security-related information used by you in relation to our Services.
• Stored Information: Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
What types of information are not allowed on the Platform?
• Nudity or other sexually suggestive content.
• Hate speech, credible threats or direct attacks on an individual or group.
• Content that contains self-harm or excessive violence.
• Fake or impostor profiles.
• Spam.
• Technical and functional management of the Mobile App

When you use our Platform, we also process technical data such as your IP-address, Device ID, Device Contacts, Device Accounts including third-party accounts or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the App based platform, resolve technical difficulties, and provide you with the correct (prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content) and most up to date version of the Platform.

• Operational Use

We may use your information for suggesting products and promotional offers and schemes. You may update your profiling information at any time on the App. You acknowledge and agree such update is for Your interests and for improving personalization and service efficiency of the Platform.

Note: You acknowledge that, we will only disclose your information in an aggregated form which is not capable of being used or interpreted in such a manner as to identify you.
• Referrals related policies :

1. Purpose : The purpose of our referral program is to enable our users to leverage their personal network to earn Rapidcoins. Such Rapidcoins will enable user to redeem cash or free products or product discounts.

2. Validity: Genuine and Authorised referrals only will be considered valid. Software script generated referrals , device cloning, or any other such means tantamount to violation of our referral policy. Users are advised to not try such means. Any such users may be permanently debarred from using our services. Any such referrals, even if they reflect in user account will not be eligible for any form of redemption.

3. Minimum Threshold for redemption: Rapidcoins have minimum threshold to be eligible for redemption. Any referrals earned coins will become eligible only after crossing the required threshold levels. Any requests with respect to lowering of the redemption threshold will not be entertained.

4. Redemption discretion: RapidBox ( Trusource Technology Private Limited) can at its sole discretion allow or reject any redemption requests.

• Applicable law and procedure

We collect and store your Correspondence Information to: (a) comply with our obligations under law; and (b) monitor your use of our Services in order to ensure your compliance with our Terms of Service.

Note: However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to our platform is at your own risk. We recommend that you do not disclose your password to anyone.
• Cookie Policy.

A cookie is a small text file that we place on your mobile device to enable various features of Platform. "Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a "cookie", you thereby agree to our use of any Personal Information collected by us using that Cookie. If you do accept a "cookie", you thereby agree to our use of any Personal Information collected by us using that Cookie.

• Third Party.

At times We may tie-up with third parties, brand owners or other partners and make available certain offers, events or special schemes. In such instances, Your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and We shall not be liable for the use or misuse of Your information by such third parties. We only collect your Personal Information to conduct our business and to enable us to deliver and improve our services. We do not for any reason whatsoever sell your Correspondence Information to any third party or otherwise trade on it.

6. Disclaimer of Warranties and Liability:

All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through the platform are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, We do not warrant that: the App will be constantly available, or available at all; or The information on the platform is complete, true, accurate or non-misleading.

All the Products sold on platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

7. Indemnity:

You shall indemnify and hold harmless the Platform, its owner, licensee, affiliates, Partners, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

8. Trademark, Copyright and Restriction:

All material on RapidBox, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on the platform is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Platform or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.

9. Limitation of Liability:

In no event shall the platform be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

• the use or the inability to use the Services or Products;
• unauthorized access to or alteration of the user's transmissions or data;
• breach of condition, representations or warranties by the manufacturer of the Products
• any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service. Platform shall not be held responsible for non-availability of the App services during periodic maintenance operations or any unplanned suspension of access to the Platform. The User understands and agrees that any material and/or data downloaded at the platform is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, Platform’s liability shall be limited to an amount equal to the Products purchased value bought by You. The Platform shall not be liable for any dispute or disagreement between Users
10. Termination:
• The Platform may suspend or terminate your use of the App or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until the Platform chooses to terminate them.
• If You or Platform terminates your use of the App or any Service, Platform may delete any content or other materials relating to your use of the Service and we will have no liability to you or any third party for doing so. However, your transactions details may be preserved by us for purposes of tax or regulatory compliance.
• You shall be liable to pay for any Service or Product that you have already ordered till the time of Termination by either party whatsoever.
11. Jurisdictional Issues/Sale in India Only:

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. We make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access the App from other locations/Countries other than India do so on their own initiative and we are not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

12. Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Bangalore. The place of jurisdiction shall be exclusively in Bangalore.

• platform, You shall be contracting with Trusource Technology Private Limited and these terms and conditions including the policies constitute Your binding obligations, with Rapidbox.For the purpose of these Terms of Use,

Please contact us for any questions or comments by writing an email to us at support@rapidbox.in

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Mr. Prem Kumar N
Designation: Customer Success Manager
Trusource Technology Private Limited
Fourth Floor, Site No 2614, 27th Main Road, Opp CPWD Complex, Sector 1, HSR Layout, Bengaluru, Karnataka 560102

Contact us

Email: grievance.officer@rapidbox.in
Phone: 9606191281
Time: Mon - Sat (9:00 - 18:00)

Customer Support: You can reach our customer support team to address any of your through the email: support@rapidbox.in

Name: Arun Paliwal
Address: Survey no. 111/3,111/5,111/1,111/7, 111/2, Budhihal Village, Kasaba hobli, Nelamangala, Bangalore Rural - 562123
Email: nodalofficer@rapidbox.in
Time: Mon - Sat (9:00 - 18:00)